My colleague Jaron turned me on to Columbia’s idea crowdsourcing tool: What to Fix (WTF) Columbia. Name jokes aside, It’s a novel implementation of a product offered by a company called IdeaScale. (People in the tech world will immediately recognize it as similar to feature request software like Dropbox’s Votebox.) Basically, the Columbia community can vote ideas generated by their members up or down, like Reddit. Some participants just raise issues, others offer solutions.
Columbia doesn’t appear to have a “campaign” (tag) for libraries, but a quick search shows that this hasn’t stopped patrons from submitting library-centric suggestions under other tags. I don’t think it would make much sense for a library-only implementation, but as a total quality management-esque push across a university I think library participation is great!
Why do I think this is so brilliant?
- It’s public.
- It encourages consensus based on merit.
- It holds us accountable to our user communities.
- It’s the suggestion box for the 21st century.
It would be fascinating to know if this particular effort will be a success.